Reference

Privacy Policy for Your Account

We set out what we collect when you open an account, move through the lobby on mobile or desktop, or send a payment reference through DANA, OVO, GoPay…

Account DataCookie UseDANAQRISLocal Law

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How We Handle Your Data

pesona77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy explains which account details, device signals, and payment references we use to run your profile, verify transfers, and answer support requests. When you pay through DANA, OVO, GoPay, or QRIS, we may keep the reference number, time, and status so we can match it

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to your account and handle corrections. We do not ask for more than we need, and we keep access tied to local law and only where local law permits. If you close your account, some records stay for tax, audit, or fraud checks for the period
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required by law. You can ask us to correct, export, or delete eligible data through support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTE

Where To Send Privacy Requests

For privacy questions, the fastest route is live chat from the account page, and written requests can go to our email. We handle correction, access, and consent questions every day from 09:00-22:00 WIB, and we match each request to the registered email or phone before we reply. If you are changing a device, clearing a session, or asking about stored records, send the request from the same account so we can locate the right file.

Team online

Live Chat

Open chat from the account page and send your privacy request during 09:00-22:00 WIB. We use it for data access, correction, and cookie questions, and we ask for the registered email before we touch the record.

Email

Write from your registered email if you need a copy of stored data, a correction to your profile, or a question about retention. We keep the thread so you can track the same request later.

Account Form

Use the in-account form when you want to update your phone number, session history, or device record. It helps us verify the change against the right profile before we update anything.

SAFETY LOGIC

What Stays Protected With Us

Our privacy practice keeps only the data we need to run your account, check payment references, and answer support requests.

Data Collection

We collect the contact details you submit, the device and browser signals you send, and the transfer reference attached to DANA, OVO, GoPay, or QRIS so we can match the right account.

Cookie Control

Cookies help us keep you signed in, remember language choice, and restore the page after a timeout. You can clear them in your browser, but some account screens may ask you to verify again.

Account Security

When you change password, phone number, or session device, we log the action and ask for a fresh check from the registered email or number. That protects your profile from changes you did not ask for.

Retention Period

We keep some records after closure when law, audit, or fraud checks require them. Payment references and support threads may stay for a fixed period, but we do not hold them longer than needed.

Change Requests

If you need a correction, export, or deletion of eligible data, send the request through support and tell us exactly what should change. We will confirm identity before we process anything.

Contact Route

For privacy questions, use live chat, email, or the in-account form. Each route is checked against the registered account first so we can avoid sending details to the wrong person.

Privacy Questions From Your Side

These answers focus on the data you hand us, the signals your browser sends, and the payment references that help us match transfers from DANA, OVO, GoPay, or QRIS. If something in your record needs a correction, you can raise it through chat or email, and we will check the request against the registered account before we act. Access remains subject to local law and only where local law permits.

We keep the details you submit at sign-up, the device and browser signals that reach our site, and the contact record needed to verify changes. We use that data only to run the account and answer requests.

Yes, we keep the transfer reference, time, and status so we can match the payment to the right account and handle a mismatch if one appears. We do not need more than that for the record.

Yes. Send the request from your registered email or through the in-account form, tell us what should change, and wait for verification. We update only the fields that belong to the verified profile.

Some records stay after account closure when law, audit, or fraud checks require it. Other data is removed or masked once we no longer need it for account handling or support.

Cookies help us keep you signed in, remember language choices, and restore a page after a short timeout on mobile or desktop. If you clear them, some screens will ask for another check.

Open live chat, send email, or use the in-account form. We check each request against the registered details first, and our team replies during 09:00-22:00 WIB.

Yes. Access and data handling depend on local law and are available only where local law permits. If your region changes, we may need to limit or adjust what we can show you.

Privacy Policy for Your Account

Where To Send Privacy Requests

Live Chat

Email

Account Form

What Stays Protected With Us

Data Collection

Cookie Control

Account Security

Retention Period

Change Requests

Contact Route

Privacy Questions From Your Side

01 What data do you collect from my account?

02 Do you keep DANA, OVO, GoPay, and QRIS records?

03 Can I ask you to correct my details?

04 How long do you keep my data?

05 How do cookies work on my device?

06 How can I contact you about privacy?

07 Does access depend on local law?

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